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Contact FxWallet support

Email support@fxwallet.com, or send a message with the Feedback form in the FxWallet app. Support replies by email.

Never share your mnemonic phrase or private key

FxWallet support will never message you first, and will never ask for your mnemonic phrase or private key. Treat anyone who does as a scammer. See Fake support and QR code scams.

Send feedback in the app​

  1. On the Wallet tab, tap the icon in the top-left corner to open Me.
  2. Under More, tap Feedback.
  3. Choose a Feedback Type and describe the problem in Feedback Details. You can also add screenshots and system logs.
  4. Under Contact Info, enter your email address. It is optional, but support can only reply if you add it.
  5. Tap Submit.

What the form sends​

The form sends your message and its type, the screenshots and system logs you add, your email address if you enter it, and IDs for your phone and the app. System logs are files of the warnings and errors that FxWallet recorded on this phone in the last 30 days. Before you add a screenshot, check that it doesn't show a mnemonic phrase or private key.

Email support​

Write to support@fxwallet.com from an email address you check.

What to include​

  • What you were trying to do, and what happened instead.
  • Your wallet address. It is public, so it is safe to share.
  • The network and the token.
  • The transaction hash (TXID), if your question is about a transaction.
  • Screenshots of any error message.

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