# Fake support and QR code scams

> FxWallet support never messages you first or asks for your mnemonic phrase. Learn how fake agents and fake QR codes steal crypto, and how to check.

URL: https://docs.fxwallet.com/security-and-scams/fake-support-and-qr-code-scams
Last reviewed: 25 September 2026

FxWallet support never messages you first, and never asks for your mnemonic phrase or private key. Anyone who does is a scammer, even in an official group or in the replies to an official post.

## Fake support

Scammers watch community groups for people asking for help, then message them as "FxWallet support". They ask for the mnemonic phrase to "verify" or "fix" the wallet, send a link to a fake site, or ask you to scan a code. With the phrase, they can take everything in the wallet.

- Get help only through the channels in [Contact FxWallet support](https://docs.fxwallet.com/contact-and-legal/contact-support): email, or **Me** → **Feedback** in the app.
- Not sure who you're talking to? Email a screenshot to [support@fxwallet.com](mailto:support@fxwallet.com) and ask. Report fake accounts the same way.

## Fake QR codes

A QR code can open a page that looks like a transfer or a claim, but asks you to approve a contract or sign a transaction. Approving gives the scammer permission to move your tokens. Fake codes show up in:

- posters and posts that promise an airdrop if you scan a code to "verify" your wallet;
- trades with strangers, where the "buyer" sends a code or a link to a fake payment page.

After you scan a code, read the page and every request before you confirm: who is asking, what you approve, and the address the crypto goes to. If you approved something by mistake, revoke it at once. See [Token approvals](https://docs.fxwallet.com/wallet/token-approvals#revoke-approvals).