# Contact FxWallet support

> Email support@fxwallet.com or use Feedback in the FxWallet app. Include your wallet address and TXID, and never share your mnemonic phrase.

URL: https://docs.fxwallet.com/contact-and-legal/contact-support
Last reviewed: 25 September 2026

Email [support@fxwallet.com](mailto:support@fxwallet.com), or send a message with the **Feedback** form in the FxWallet app. Support replies by email.

> **Danger: Never share your mnemonic phrase or private key**
>
> FxWallet support will never message you first, and will never ask for your mnemonic phrase or private key. Treat anyone who does as a scammer. See [Fake support and QR code scams](https://docs.fxwallet.com/security-and-scams/fake-support-and-qr-code-scams).

## Send feedback in the app

1. On the **Wallet** tab, tap the icon in the top-left corner to open **Me**.
2. Under **More**, tap **Feedback**.
3. Choose a **Feedback Type** and describe the problem in **Feedback Details**. You can also add screenshots and system logs.
4. Under **Contact Info**, enter your email address. It is optional, but support can only reply if you add it.
5. Tap **Submit**.

### What the form sends

The form sends your message and its type, the screenshots and system logs you add, your email address if you enter it, and IDs for your phone and the app. System logs are files of the warnings and errors that FxWallet recorded on this phone in the last 30 days. Before you add a screenshot, check that it doesn't show a mnemonic phrase or private key.

## Email support

Write to [support@fxwallet.com](mailto:support@fxwallet.com) from an email address you check.

## What to include

- What you were trying to do, and what happened instead.
- Your wallet address. It is public, so it is safe to share.
- The network and the token.
- The transaction hash (TXID), if your question is about a transaction.
- Screenshots of any error message.